Customer Service Representative

At SendaRide, our mission is at the heart of everything we do. We’re dedicated to empowering individuals so they can transform their lives, their families and their communities by providing access to compassionate and quality transportation. Our services help improve people’s health and quality of life by ensuring they have a ride to essential medical appointments and other services and necessary locations.

As a Customer Service (Care Center) Representative, you will play a crucial role in enhancing the overall customer experience. You will be responsible for addressing inquiries, resolving issues, and providing support to clients, care partners and riders who rely on our services for their transportation needs. This role requires a combination of excellent communication skills, empathy and a strong willingness to assist. Success in this role will be measured by established KPIs and Key Stats, subject to periodic fluctuations at the organizational level.

What We Offer

• 100% Remote work
• $15 per hour
• Paid Time Off
• Medical Benefits
• Simple IRA +matching

Schedule

Full Time: Monday to Friday, Saturday shifts as needed

Essential Functions

• Provide exceptional customer service via phone, email, and chat channels.
• Address inquiries regarding healthcare appointments, transportation schedules, and related services.
• Guide customers through the process of accessing healthcare resources and transportation options.
• Investigate and resolve customer concerns or issues promptly and effectively.
• Assist customers in scheduling and coordinating transportation services for medical appointments or other healthcare-related needs.
• Collaborate with transportation providers and care partners to ensure timely and reliable services.
• All other duties as assigned.

Requirements

• 1-3 years experience in Contact Center environment
• Ability to read, speak, and hear English
• Exceptional attendance is a requirement in order to fulfill role expectations
• High speed internet access
• Quite dedicated workspace
• Minimum typing speed of 25 WPM

Competencies

• Enthusiasm and positive solution driven mindset
• Empathy and strong desire to assist those in need
• Strong communication and interpersonal skills
• Proven ability to meet and exceed company targets
• Time management skills
• Desire to participate and maintain a collaborative team culture
• Flexibility to adapt to changing priorities and a fast-paced environment

Other Duties

• Protected Health Information (PHI): This position may have access to PHI and will be required to maintain HIPAA standards related to patient confidentiality.
• This position will have access to sensitive information and will be required to maintain confidentiality and adhere to established privacy and security policies, reflecting our commitment to ethical conduct and accountability.

This is a remote position.