IT Helpdesk Contractor

At Firehawk Aerospace, we are on a mission to redefine the future of aerospace technology and propel our nation to new heights of defense capabilities. As the next Great American defense company, we are committed to pushing the boundaries of innovation and excellence in every aspect of our work.

Job Title: IT Helpdesk Contractor

Location: Addison

Contract Type: Contractor

Position Overview: We are seeking an experienced IT Helpdesk Contractor to provide comprehensive technical support and maintain smooth IT operations. The ideal candidate will have a solid background in IT helpdesk functions, including hardware and software troubleshooting, network support, and equipment management. Experience with Lenovo and Dell hardware, Active Directory, and a preferred familiarity with Azure Cloud is essential. This role requires strong problem-solving skills, attention to detail, and a customer-focused attitude.

Key Responsibilities

• Perform basic troubleshooting of hardware, software, and network issues.
• Reset passwords and manage user accounts using Active Directory.
• Set up, configure, and install IT equipment, including Lenovo and Dell computers, printers, and peripherals.
• Move and manage IT equipment, ensuring proper placement and connectivity.
• Maintain and update IT inventory records.
• Assist with the deployment and management of software applications.
• Provide technical support and guidance to end-users via phone, email, or in-person.
• Document support activities and solutions in a ticketing system.
• Assist with IT projects and system upgrades as needed.
• Ensure compliance with company policies and procedures regarding IT security and data protection.
• Contribute to improving IT support processes and procedures.
• Perform routine system maintenance and monitoring tasks.
• Preferred experience with Azure Cloud services.

Qualifications

• Minimum of 3 years of experience in IT help desk or technical support; preference for 5 or more years.
• Proven experience with troubleshooting hardware from Lenovo and Dell.
• Strong knowledge of Active Directory for user account management.
• Preferred experience with Azure Cloud services.
• Experience with troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
• Experience with setting up and managing IT equipment.
• Familiarity with inventory management and asset tracking.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Must be a US Citizen